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At Elise Treks, we believe every journey tells a story worth sharing. Born from a passion for the great outdoors and a desire to explore the world, our brand is your trusted companion for every adventure—big or small. Whether youre scaling mountains, camping under the stars, or simply seeking the next hidden gem, our curated selection of outdoor gear and travel essentials is designed to empower your wanderlust. Were not just about products; were about building a community of explorers who cherish the thrill of discovery. So, pack your bags and join us in creating unforgettable memories—lets trek together! Trust Elise Treks to gear you up for your next great escape.

Returns and Refunds Policy

At elisetreks, we want you to feel confident in every purchase. Please review our return and refund guidelines carefully.

1. Eligibility for Returns

  • Products may be returned only if they are:
    • Damaged upon delivery
    • Defective or not functioning as intended
    • Incorrect items (different from what you ordered)
  • Returns must be requested within 7 days of receiving the product.
  • Products must be unused, in original packaging, and accompanied by proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or mishandling by the customer
  • Products without original packaging or missing accessories
  • Clearance or final-sale items

3. Return Process

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide your order details, photos of the product/package, and reason for return.
  3. Our team will review your request and guide you through the return process.
  4. Approved returns will be collected by our delivery partner.

4. Refund Policy

  • Since we only accept Cash on Delivery (COD), refunds will be provided as:
    • Cash refund at the time of product pickup (where available), or
    • Replacement product of equal value, based on your preference.
  • Refunds or replacements will be processed only after the returned item is inspected and approved by our team.

5. Exchanges

  • If you receive a defective or incorrect product, we will happily exchange it for the correct one at no extra shipping cost.

6. Contact Us

For any return or refund-related inquiries, please reach out to us:
📧 [email protected]